RESERVATIONS AGENT

Opatija, Croatia

Liburnia Hotels & Villas is the largest hotel group in the Kvarner area and among the leading ones in Croatia.

We offer our employees stability, long-term employment, rewards for work performance, and training focused on individual goals and ambitions with the aim of professional development and advancement within our group.

We appreciate and foster innovation, creativity, teamwork, and proactiveness in each of our workers.


Join our team in the following position:

RESERVATIONS AGENT (m/f/x)

Work location: Opatija


Key responsibilities:

  • Receiving and processing bookings via phone and email
  • Offering guidance and details about available offers and accommodation facilities
  • Selling accommodation capacities and actively negotiating
  • Creating personalized accommodation offers based on guests' needs and preferences, and tracking offer statuses
  • Close collaboration within the team, as well as with other sales departments and hotel staff


Requirements:

  • High school diploma or higher education (preferably in economics or hospitality and tourism)
  • Above-average proficiency in English, with Italian or German skills considered an advantage
  • High level of verbal and written business communication skills
  • Strong sales skills
  • Excellent computer skills and proficiency in MS Office
  • Experience in the tourism sector (hotel or agency business; ideally in reception, telephone sales, or customer support)
  • Advantage for candidates familiar with hotel management software and applications
  • Strong organizational skills
  • Proactivity, communication skills, and teamwork ability


What we offer:

  • Working for one of the largest hotel chains in Croatia
  • 12-month contract with the option for renewal
  • Opportunity to work with experts in the hotel industry
  • Opportunity for education and advancement
  • A challenging environment which recognises and rewards success



If you like new challenges and a positive work environment, apply by clicking the application link and become a part of our team!


We will contact all candidates who we consider fit the required profile.

RESERVATIONS AGENT

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