RESERVATIONS AGENT

Opatija, Croatia

The largest hotel group in the Kvarner region with the longest tradition in hospitality is hiring!

Join our team and become part of a rich tradition that has lasted for over a century! Our hotels are not just places for rest—they are witnesses to history, culture, and genuine hospitality. If you are passionate about tourism and want to build a career in an environment that values excellence and supports professional development, we invite you to join our team. Your contribution matters, and together we can create unforgettable experiences for our guests.

Become part of a team that values your effort and dedication, and offers opportunities for growth in the dynamic world of hospitality.


Join our team in the following position:

RESERVATIONS AGENT (m/f/x)

Work location: Opatija


Key responsibilities:

  • Receiving and processing bookings via phone and email
  • Offering guidance and details about available offers and accommodation facilities
  • Selling accommodation capacities and actively negotiating
  • Creating personalized accommodation offers based on guests' needs and preferences, and tracking offer statuses
  • Close collaboration within the team, as well as with other sales departments and hotel staff


Requirements:

  • High school diploma or higher education (preferably in economics or hospitality and tourism)
  • Proficiency in English paired with Italian or German 
  • High level of verbal and written business communication skills
  • Strong sales skills
  • Excellent computer skills and proficiency in MS Office
  • Experience in the tourism sector (hotel or agency business; ideally in reception, telephone sales, or customer support)
  • Advantage for candidates familiar with hotel management software and applications
  • Strong organizational skills
  • Proactivity, communication skills, and teamwork ability


What we offer:

  • Working for one of the largest hotel chains in Croatia
  • 12-month contract with the option for renewal
  • Opportunity to work with experts in the hotel industry
  • Opportunity for education and advancement
  • A challenging environment which recognises and rewards success



If you like new challenges and a positive work environment, apply by clicking the application link and become a part of our team!


We will contact all candidates who we consider fit the required profile.

RESERVATIONS AGENT

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