RECEPTIONIST / NIGHT RECEPTIONIST

Opatija, Croatia

Liburnia Hotels & Villas is the largest hotel group in the Kvarner area and among the leading ones in Croatia.

We offer our employees stability, long-term employment, rewards for work performance, and training focused on individual goals and ambitions with the aim of professional development and advancement within our group.

We appreciate and foster innovation, creativity, teamwork, and proactiveness in each of our workers.


Join our team in the following position:

RECEPTIONIST OR NIGHT RECEPTIONIST (m/f/x)

Work location: Opatija Riviera


Main tasks:

  • Providing basic services to guests at the reception desk: guest check-in and checkout, verifying bookings and contracted services, assistance with luggage, phone, internet, telefax and wake-up services, renting a safe, currency exchange and providing all the necessary information so that guests feel safe, satisfied and carefree.
  • Performing administrative reception desk tasks
  • Verifying guest arrival and departure lists (within the hotel application)
  • Ensuring control of issuing and receiving keys (guests and employees)
  • Receiving and sending guest messages
  • Billing all services during the guest’s stay which are charges to the accommodation unit, verifying invoices, validating credit cards and their limits, ensuring the proper handling of money and all monetary assets at the reception desk
  • Proper and precise use of the reception desk computer application, keeping guest and partner data confidential as well as correctly entering all data, prices and amounts
  • Receiving and handling complaints (independently within their scope of responsibility or in collaboration with other LRH employees)
  • Actively providing information on and selling basic and additional amenities in the accommodation facility or other LRH properties and helping guests when looking for information on local sights and events and using external amenities and services
  • Keeping records of and verifying repairs performed in rooms
  • Any other tasks suited to the employee’s level of expertise and which are directly related to contracted tasks, regardless of whether that task is listed as one of the employee’s tasks, as directed by their direct supervisor


Requirements:

  • Secondary, undergraduate or graduate education (ideally with a qualification in hospitality and tourism)
  • Responsibility while performing tasks
  • A high degree of motivation, enthusiasm and energy
  • Punctuality, orderliness and agility
  • Knowledge and application of professional practices


What we offer:

  • Working for one of the largest hotel chains in Croatia
  • Opportunity to work with experts in the hotel industry
  • Opportunity for year-round employment
  • Opportunity for education and advancement
  • A challenging environment which recognises and rewards success



If you like new challenges and a positive work environment, apply by clicking the application link and become a part of our team!


We will contact all candidates who we consider fit the required profile.


RECEPTIONIST / NIGHT RECEPTIONIST

Job description

RECEPTIONIST / NIGHT RECEPTIONIST

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