RESERVATION ASSOCIATE

Opatija, Croatia

The largest hotel group in the Kvarner region with the longest tradition in hospitality is hiring!

Join our team and become part of a rich tradition that has lasted for over a century! Our hotels are not just places for rest—they are witnesses to history, culture, and genuine hospitality. If you are passionate about tourism and want to build a career in an environment that values excellence and supports professional development, we invite you to join our team. Your contribution matters, and together we can create unforgettable experiences for our guests.

Become part of a team that values your effort and dedication, and offers opportunities for growth in the dynamic world of hospitality.


Join our team in the following position:

RESERVATION ASSOCIATE (m/f/x)

Work location: Opatija


Key responsibilities:

  • Receiving, processing, and administering individual reservations via phone, email, and online channels
  • Handling inquiries and reservations for groups and MICE clients (corporate events, conferences, incentive groups)
  • Preparing personalized offers in line with the needs and preferences of guests or business partners
  • Actively selling accommodation, including upselling and cross-selling
  • Monitoring and updating reservations in the system and coordinating with other departments
  • Providing timely and professional communication with guests, agencies, and partners
  • Collaborating with hotel teams, the sales department, and revenue management
  • Participating in the implementation of quality standards and optimization of reservation processes


Requirements:

  • Excellent verbal and written communication skills
  • Strong sales skills and results-oriented mindset
  • High level of professionalism when working with guests and partners
  • Excellent computer literacy (MS Office)
  • Advantage: experience in tourism (hotel reservations, agency work, call center, MICE)
  • Preferably familiarity with hotel reservation systems and applications (Opera, Phobs, SynXis)
  • Ability to work in a dynamic environment and as part of a team
  • Strong organizational skills, proactiveness, and responsibility in task execution


What we offer:

  • Work in one of the largest hotel chains in Croatia
  • Opportunity to collaborate with hospitality industry experts
  • Possibility for education and professional advancement
  • A challenging environment that recognizes and rewards success
  • Annual financial bonuses: Easter bonus, seasonal rewards, child gift allowance, Christmas bonus
  • Multisport card


If you like new challenges and a positive work environment, apply by clicking the application link and become a part of our team!


We will contact all candidates who we consider fit the required profile.

RESERVATION ASSOCIATE

Job description

RESERVATION ASSOCIATE

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